Support
TTS Reader
Requests reach the people who build TTS Reader — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
Can it read a PDF I've been emailed?
Yes. Open the PDF in TTS Reader and it reads it aloud with read-along highlighting, including scanned PDFs via text recognition.
Does it work offline?
Downloaded audio plays offline. Generating new speech, AI summaries and translation need a connection.
Which languages are supported?
The interface is available in 17 languages, and the voice library covers a wide range of languages and regional accents. Check the voice picker in the app for the current list.
Can I listen with the screen off?
Yes — playback continues in the background with Lock Screen controls, like a podcast.
Is there a free tier?
The app is free to download so you can try the voices. Sustained use, AI summaries and offline downloads are part of the subscription.
Does it work on Vision Pro?
Yes, alongside iPhone, iPad and Apple silicon Macs.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → TTS Reader. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 6.8, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days