Support
Planned
Requests reach the people who build Planned — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
What's the difference between this and Reminders?
Reminders is a list. Planned puts tasks on a timeline against real hours, which is what surfaces the fact that you've scheduled nine hours of work into a six-hour afternoon.
Do I have to time-block everything?
No. The Inbox holds anything unscheduled indefinitely — capture it now, place it when you're ready, or never.
Does it sync between my iPhone and Mac?
Yes, through iCloud, as part of Pro. Without Pro the app works fully on a single device.
Is there an Apple Watch app?
Yes, plus Home Screen widgets on iPhone and iPad, and it runs on Vision Pro.
Can I set tasks to repeat?
Yes — recurring routines and repeating tasks, on whatever pattern you need.
Is there a one-time purchase?
Yes, a $49.99 lifetime option alongside the weekly, monthly and yearly plans.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → Planned. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 2.4, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days