Support
Affirmly
Requests reach the people who build Affirmly — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
How much time does this take?
About a minute each end of the day. That's deliberate — the app is built for people who bounced off meditation apps because thirty minutes was never going to happen.
Do I have to be into manifestation to use it?
No. Plenty of people use it purely as a prompted journal and mood tracker and ignore the manifestation tools entirely.
Where are my journal entries stored?
On your device, encrypted. They are not uploaded to a server run by us.
Can I choose what the affirmations are about?
Yes — pick the themes that match what you're working on and the daily affirmations follow them.
Is this a substitute for therapy?
No. It's a daily reflection habit, not treatment. If you're dealing with something serious, talk to a professional — this sits alongside that, not instead of it.
Does it work on iPad and Mac?
Yes, on iPhone, iPad and Apple silicon Macs.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → Affirmly. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 1.9, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days