Support
NurseShift
Requests reach the people who build NurseShift — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
Does NurseShift calculate my take-home pay after taxes?
It estimates. You enter your withholding assumptions and NurseShift applies them consistently, which is what makes payroll errors visible. It is not a tax filing tool and does not replace your employer's payroll department.
Can it handle California's daily overtime rules?
Yes. You can choose federal weekly 40, California daily 8 plus weekly 40, or define a custom overtime rule if your facility uses something else.
I work at three different hospitals. Will that work?
That's what the multi-location support is for. Each location keeps its own base rate, differential set and pay period, and the calendar colour-codes shifts by where you worked them.
Do I need to create an account?
No. There is no login. Your shifts live on your device and sync through your own iCloud account if you turn that on.
What happens to my data if I stop paying for Pro?
Nothing is deleted. Your logged shifts stay on your device and you can export everything to CSV or JSON at any time, Pro or not.
Is it only for RNs?
No — it's built around how RNs, LPNs, CNAs, travel nurses and agency nurses actually get paid, but any shift worker with differentials and overtime can use it.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → NurseShift. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 2.1, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days