Support
AntiqScan
Requests reach the people who build AntiqScan — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
Is this a real appraisal?
No, and it doesn't pretend to be. It's a fast, research-grade first opinion — the thing you want before deciding whether an item is worth a professional appraiser's fee. For insurance, probate or sale of a high-value piece, get a certified appraisal.
How accurate is the value estimate?
It varies by category and by how much the photo shows. Marked, well-documented categories like silver, coins and known ceramics do better than unmarked furniture. Every result carries a confidence level — read it.
What kinds of things can it identify?
Ceramics, porcelain, glassware, sterling silver, jewellery, watches, coins, stamps, paintings, prints, sculpture, furniture, lighting, textiles, militaria, toys, books and ephemera, across Georgian through Mid-Century Modern and contemporary collectibles.
Can it read maker's marks?
It uses marks where they're visible, so photograph the base or hallmark as well as the object. A clear shot of a mark improves the result more than anything else you can do.
Do I need a subscription?
The app is free with daily scans included. Pro removes the daily limit and adds unlimited collections, detailed insights, PDF export and the priority appraisal model.
Does it work on things that aren't antique?
Yes — modern collectibles, mid-century pieces and ordinary secondhand items all return a result, which is useful when you're deciding what to keep from a house clearance.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → AntiqScan. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 1.6, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days