Support
Focus Mate
Requests reach the people who build Focus Mate — no first-line queue in between. Typical response time is two business days.
Start here
Common questions
Most enquiries are answered below. More across every product on theFAQ page.
How is this different from Apple's built-in Screen Time?
Screen Time is a limit you set and then talk yourself out of. Focus Mate ties blocking to a session you started deliberately, and pairs it with habit tracking and Pomodoro structure so the blocked time has a shape.
Does Deep Focus really stop me opening other apps?
Yes — during a Deep Focus session the apps you've chosen are blocked and their notifications silenced until the session ends.
Is it good for ADHD?
Many people use it that way. Short defined sessions, visible streaks and external blocking are the parts that tend to help. It's a productivity tool, not a clinical one.
What do I get without paying?
Habit tracking and Pomodoro sessions work free. The subscription unlocks Deep Focus, unlimited habits, detailed history and sync.
Is there a one-time purchase?
Yes — a $49.99 lifetime unlock, if you'd rather not run a subscription.
Does it work on Mac?
Yes, on Macs with Apple silicon, and on iPad. Your habits and streaks sync across all of them.
Subscriptions
Billing, cancellation and refunds
Purchases are processed by Apple rather than by Drongo. We hold no payment details and cannot change a plan or issue a refund directly — all three are handled in your Apple Account:
- Cancel or change a plan. Settings → your name → Subscriptions → Focus Mate. Cancelling stops the next renewal; access continues until the current period ends.
- Request a refund.reportaproblem.apple.com, signed in with your Apple Account. Apple decides refunds.
- Restore a purchase. Install the application, sign in with the Apple Account used for the original purchase, and select Restore Purchases in settings.
If a charge looks incorrect, write to us regardless. We can establish exactly what was billed and when, and support your case with Apple.
Diagnostics
Reporting a problem
The email button above pre-fills a template. Completing even part of it typically turns a multi-message exchange into a single reply:
- Device model and iOS version
- Application version — currently 7.6, shown in settings
- What you did, what happened, and what you expected instead
- A screenshot or screen recording where the problem is visible
- info.drongo@gmail.com
- Publisher
- Khandker Tafiqul Islam
- Location
- Dhaka, Bangladesh
- Response time
- Typically two business days